Zendesk Data Protection Agreement


We evaluate all subcontractors to ensure that we continue to meet our obligations to users, customers and IT systems such as the RGPD. This website uses mailChimp`s services to send newsletters. The supplier is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, United States. MailChimp is a service that allows, among other things, to organize and analyze newsletters. If you have data (z.B. If you provide your email address) to receive a newsletter, they will be stored on MailChimp`s servers in the United States. Data breach notifications: Organizations responsible for processing personal data should have clear procedures in place to meet the RGPD`s data breach notification requirements, in line with the RGPD deadlines. Zendesk immediately notifies affected customers if we become aware of a breach of the data protection of our services. For more information on user data processing, see YouTube`s privacy policy at: www.google.de/intl/de/policies/privacy. Violation of personal data is brought to the attention of the relevant supervisory authorities and persons concerned in accordance with the RGPD`s timetable and notified to these authorities. Zendesk regularly replicates data for archiving, backup and audit protocols. We use Amazon Web Services (AWS) to store some of the stored information, such as.

B database information and installation files. For more information, see our regional data hosting policy. The U.S. Department of Commerce, together with the European Commission and the Swiss government, founded the EU-US, Switzerland and the United States. Privacy Shield Frameworks (Privacy Shield) to provide companies with a mechanism for transferring personal data from the European Union to the United States in a way that provides an adequate level of protection within the meaning of EU data protection legislation. The person concerned has the right to file a complaint with a supervisory authority for violation of data protection legislation. The data protection supervisory authority is the national data protection officer of the Land in which our company is headquartered. A list of data protection delegates and their contact information is available on the following link: www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html. Zendesk recognizes that privacy and data security issues are a top priority for customers. Ensure transparent communication with the people concerned about the processing of their personal data. the right of the person concerned to limit the purposes for which the responsible data can be made responsible. Ensure that those affected are informed of their rights under the RGPD.

The data entered into the newsletter subscription form is processed only with your consent (Article 6, paragraph 1 A, RGPD). You can revoke your consent to store the data, your email address and its use to send the newsletter by following the “Disconnection” link in the newsletter. Revocation does not affect the legality of data processing operations that have already been carried out. Data Processing Contract (“DPA”): When personal data is transferred outside the EEA, a customer and its subcontractors may need an adequate level of protection for the data transmitted. Zendesk customers who purchase the Add-on Data Center Location have the option to choose the region (among the Zendesk regional options available) where the data center where the service data is located.